POLICIES
As your groomer we pledge to:
* Be kind, patient and caring
* Inform you of any lumps, bumps, sores or other issues we notice with your dog
* Honestly inform you of your dogs behaviour during grooming
* Do our best to ensure your dog enjoys the grooming process
* Do our best to make your dog comfortable and well presented
* Give your dog breaks as needed
* Use positive reinforcement
* Take notice of your dog's body language and adjust grooming process accordingly
As our customers we ask that you:
* Inform us of any issues your dog has during grooming or in general
* Pay for services rendered when collecting your dog
* Be respectful of our quoting/pricing
* Arrive on time for your appointment
* Request early drop-off/late pick-up if needed
* Give adequate notice if you need to reschedule or cancel (minimim 24 hours)
* Let us know straight away if there are any issues with your dog's groom
* Inform us if your dog would benefit from having no other dogs around, or has issues with other dogs
* Let us know if your dog has any allergies (we do like to give out treats)
* Inform us if you would NOT like photos of your dog to appear on our media pages
*Pay any No-Show fees applicable prior to next appointment